Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity details: name, email address, phone number, billing address, shipping address, and account details.
• Order information: products and shades ordered, order value, payment status, delivery details, returns, refunds, and customer care history.
• Payment information: payment method and transaction status. Full card or banking credentials are generally handled by the payment provider and are not directly stored by FEEO Beauty.
• Device and usage information: IP address, browser, device type, pages visited, referring links, approximate location, and interactions with the store.
• Communications: messages, reviews, survey responses, unboxing videos, photographs, and other information you choose to send us.
• Marketing preferences: whether you have chosen to receive product updates or promotional communication.

How we use it

We use personal data only for legitimate business and legal purposes, including to:

• process payments, confirm orders, arrange shipping, and provide order updates;
• verify and resolve damaged, defective, wrong, or missing product claims;
• respond to questions, complaints, requests, and product support messages;
• operate, secure, troubleshoot, and improve the online store;
• prevent fraud, abuse, security incidents, and unlawful activity;
• maintain transaction, tax, accounting, and legal records;
• send marketing communication where you have asked for it or where permitted by law; and
• personalise content and understand store performance using cookies and similar tools.

Who we share it with

We may share the minimum information required with service providers that help us operate the store, including Shopify, payment providers, logistics and courier partners, customer support providers, analytics providers, technology and hosting providers, and professional advisers.

We may also disclose information when required by law, to respond to a lawful request, to protect customers or our business, or as part of a genuine business restructuring. We do not sell personal data for money.

Some providers may process information outside India. Where this happens, the processing remains subject to applicable law and the provider's contractual and security safeguards.

Cookies and analytics

Our store and its service providers may use cookies, pixels, local storage, and similar technologies to keep the store working, remember preferences, understand performance, prevent fraud, and measure marketing. Some cookies are necessary for cart, checkout, security, and account functions.

You can control non-essential cookies through any consent tool shown on the store and through your browser settings. Blocking certain cookies may affect how parts of the store work.

Storage and security

We use reasonable technical and organisational safeguards designed to protect personal data. No online system can be guaranteed to be completely secure, so please use strong passwords and avoid sharing sensitive payment credentials through email or chat.

We retain information only for as long as needed for the purpose for which it was collected, to provide services, resolve disputes, prevent fraud, or meet tax, accounting, consumer protection, and other legal obligations.

Your choices and rights

Subject to applicable law, you may ask us to provide information about your personal data, correct inaccurate or incomplete information, update it, erase information that is no longer required, withdraw consent where processing is based on consent, or raise a grievance.

We may need to verify your identity before acting on a request. Certain records may need to be retained where required for an order, legal claim, fraud prevention, taxation, or another lawful purpose.

Children's privacy

Our store is not intended to independently collect personal data from children. If you are under 18, please use the store only with the involvement of a parent or legal guardian.

Contact and complaints

For a privacy question, rights request, or grievance, contact the person authorised to handle privacy matters for FEEO Beauty:

Email: teamfeeobeauty@gmail.com
Customer care: +91 88007 39398
Address: FEEO Beauty, Shed No. 24, Udyog Nagar, Delhi 110041, India

Please write “Privacy Request” in the subject line and describe your request clearly. We may update this policy when our practices or legal obligations change. The updated date at the top will show the latest version.